WhatsApp: +8615665767071    Email: info@eworldmachine.com

FAQ classification

FAQ

  • Q In-depth understanding of customer needs

    A
    •  Project research and demand analysis: Understand the customer's production scale,product type, process requirements and budget in detail, and formulate solutions that meetactual needs.
    •  Personalized customization: Provide customized eauipment and process design accordingto the customer's special needs to ensure the pertinence and effectiveness ofthe project.

  • Q Provide advanced and reliable equipment

    A
    •  High-performance mechanical equipment: Provide glass processing equipment withadvanced technology, stable performance and easy operation to ensure productionefficiency and processing quality.
    •  Technology innovation leadership: Continuously introduce and develop new technologiesto improve the automation and intelligence level ofequipment and help customers improvetheir competitiveness.
    •  Strong equipment compatibility: Ensure that the equipment can adapt to a variety of glassmaterials and processing technologies to meet the diverse needs of customers.

  • Q Full technical support and guidance

    A
    •  Professional technical team support: Provide full-process technical support fromequipment selection, installation and commissioning to production operation.
    •  Operation and maintenance guidance: Provide guidance to customer operators to improvetheir equipment operation and daily maintenance capabilities and reduce failure rates.
    •  Process optimization guidance: Assist customers to optimize processing technology ancimprove product quality and production efficiency.

  • Q Efficient after-sales service system

    A
    •   Quick response mechanism: Establish a 24-hour response mechanism to promptly solveproblems encountered by customers in production and reduce downtime.
    •  Spare parts supply guarantee: Ensure the timely supply of key spare parts to avoidaffecting production due to spare parts shortage.
    •  Regular maintenance and upgrade: Provide regular equipment maintenance services andtechnical upgrade solutions to extend the service life of equipment.

  • Q Establish a long-term partnership

    A • Continuous technical support: After the project is completed, continue to provide customers with technical upgrades and process improvement support.
    • Customer feedback mechanism: Pay attention to customer feedback, continuously improve products and services, and enhance customer satisfaction.
    • Joint development: Promote technological progress and market development through cooperation to achieve a winwin situation for both parties.

  • Q Are you manufacture?

    A
    Yes, we are professional manufacture which has more than 5 workshops.

  • Q How about the service?

    A
    (1). Reply it at once if from Ali-trade manager if by email, it reply it within 12 hour;
    (2). Deliver max. days within 15 days;
    (3). 24 hours for after-sale service;
    (4). More than 12 years experience in this kind of machine field;
    (5). Fluent English, communication barrier-free.

  • Q What s the guarantee?

    A
    (1). Our guarantee for 18 months;
    (2). 24 hour's technical support by email or calling;
    (3). English manual and video tutorial;
    (4). 2 years quality guaranty for the machine (excluding the consumables);
    (5). We will provide the consumable parts at an agency price;
    (6). 24 hours of online service each day, free technical support.

  • Q Do you provide equipment operation training?

    A Yes. We can send professional engineers to the working site for equipment installation, adjustment, and operation training. All of our engineers have passports.

  • Q If our price is higher than another company or factories?

    A Please check, what is the difference of the machine parts, service and guarantee, especially the machine inner electric parts, sometimes, if machines have a breakdown, the most reason is the machine inner electric parts the problem, but we use the famous and reliable parts for the machines inside.

  • Q How long is the delivery time?

    A For standard machines, it would be 3-15 days; For non-standard machines and customized machines according to the client's specific requirements, it would be 15 to 30 days.

  • Q What is the payment?

    A Any payment method you want, such as L/C, T/T, D/P, West union, and so on.

Quick Link

Product Category

More Product

Contact Us

Copyright © 2025 Shandong Eworld Machine Co., Ltd. All Rights Reserved.｜ Sitemap｜ Privacy Policy